On 1 July 2025, the Swedish Supreme Court handed down a major ruling: Betsson, via its Maltese subsidiary BML Group, must reimburse €527,395 to a player suffering from gambling addiction. A significant decision, which puts the responsibility of online operators in a new light.
An emblematic case
Between 2009 and 2014, this Swedish gambler gambled relentlessly. In 2012, he was upgraded to VIP status, receiving constant promotions, bonuses and relaunches. Despite clear signs of drift, Betsson did not apply any brakes. The judge points out that the Swedish licence was not yet in force, but does not exonerate the company.
VIP status: aggravating, not protective
The award of VIP status in January 2012 crystallised the problem. Long considered an honorary distinction, this qualification exacerbated the player’s vulnerability. The operator’s inaction in the face of data clearly revealing a dependency constitutes gross negligence.
Cancellation of bets and reimbursement
The Supreme Court did not differentiate the amounts. Its message is unequivocal: all VIP bets must be refunded, i.e. €527,395. Betsson must also pay legal costs of around €64,500.
The judges ruled that all bets should be considered void as they were made in the context of exploiting a vulnerability.
Repercussions for Betsson
Faced with this verdict, Pontus Lindwall, CEO of Betsson, said he was ‘disappointed’ but that the case was too specific to have a significant impact on the company’s financial results.
The sum represents a minimal portion for Betsson, which manages much larger volumes. However, the precedent is strong: this decision confirms that the exploitation of a vulnerable player, even before the 2019 regulation, is punishable in court.
A legal precedent with lasting effects
In December 2023, the Patent & Market Court of Appeal had already ordered this reimbursement. The Supreme Court has consolidated this decision. It marks a significant step change in Swedish jurisprudence: in future, operators cannot ignore any signs of drift.
The Swedish Supreme Court has firmly established the responsibility of gaming platforms in identifying signs of addiction. If followed by concrete action, this ruling could become a landmark in consumer protection, both in Sweden and throughout Europe.