They lost thousands of euros in just a few clicks. Young adults were given free rein to keep gambling at ComeOn casino. The Kansspelautoriteit is now intervening and imposing a fine of 750,000 euros.
The regulator accuses provider Tulipa Ent Limited of neglecting its duty of care.
Young adults could get in too deep
The Kansspelautoriteit investigated ten player files of young adults between December 2023 and September 2024. Errors were found in all cases. The pattern was clear: players wagered large sums, lost quickly, and ComeOn did not intervene, or did so far too late.
There was barely any reaction to signals of excessive gambling behavior. Limits remained loose, warnings were absent. While young players need extra protection, here they were given free rein.
According to the regulator, this is unacceptable.
Duty of care is not a side issue
Tulipa Ent Limited offers games of chance in the Netherlands under the brand name ComeOn. As a legal provider, the company must adhere to the duty of care: players must be protected against addiction and excessive gambling behavior.
That responsibility was not taken seriously in this case, says Michel Groothuizen of the Kansspelautoriteit.
“Providers absolutely cannot drop the ball on something as essential as the duty of care. Certainly not where vulnerable target groups like young adults are concerned.”
The fine is a clear signal. The Ksa does not accept a lax policy, especially not when it harms young players.
Ksa increases pressure with multiple fines
This fine is not an isolated incident. The Kansspelautoriteit had already announced that it would monitor more strictly how providers implement their duty of care. In doing so, it looks particularly at vulnerable groups.
ComeOn is the next in a series of providers facing sanctions in 2026. According to Groothuizen, the differences in implementation are still too wide. Therefore, additional research has been conducted at multiple parties. With these fines, the Ksa wants to shake up the sector.
Players must be able to trust that legal providers protect their interests. If that does not happen, the regulator intervenes.
In Belgium, too, the Gaming Commission maintains a strict policy for the protection of young people. And studies such as the research by DataSynergy are being conducted and published on the regulator’s site.