Videoslots fined for failing to protect players
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24 Apr 2025 •
Reading time: 2 minutes Online casino operator Videoslots Ltd has been fined 12 million kronor (approximately €1.05 million) by the Swedish gaming authority, Spelinspektionen, for failing to take effective measures against excessive gambling. The investigation revealed that a number of players, including some under the age of 25, were able to deposit and bet large sums of money without appropriate intervention by the company. Despite automatic detection systems, Videoslots’ responses were deemed late and insufficient. The company cites legal ambiguities, but the authority considers that the legislation was clear and that the risks for vulnerable players were neglected.
On 22 April 2025, the Swedish Gaming Authority, Spelinspektionen, imposed a fine of SEK 12 million (approximately €1.05 million) on online casino operator Videoslots Ltd. This penalty follows an investigation revealing significant shortcomings in the prevention of excessive gambling. Despite automated systems for detecting risky behaviour, the company had not put in place effective interventions to protect vulnerable players.
Young gamblers particularly affected
The investigation highlighted some worrying cases, including young people aged between 18 and 24 who lost more than SEK 40,000 (around €3,500) over a three-month period. One player made up to 28 deposits in a single day, while another wagered a total of SEK 4 million (around €340,000) in one month. These behaviours were not sufficiently supervised by the operator, despite the alerts generated by its monitoring systems.
Delayed and inadequate responses
Spelinspektionen pointed out that the measures taken by Videoslots, such as sending contextual messages or e-mails, were late and not very effective. In one case, a customer deposited more than SEK 500,000 (around €42,500) in the ten weeks following an alert, without any additional restrictions being applied. The authority pointed out that gambling-related damage can occur quickly, particularly in online casino environments, requiring prompt and effective action.
Videoslots’ defence
Videoslots stated that it had acted in accordance with legal requirements and cited ambiguities in the legislation and data protection constraints as reasons for its limited actions. The company also pointed to improvements made during and after the investigation. However, Spelinspektionen felt that these changes came too late and that the legal framework was sufficiently clear throughout the period under review.
As a result of the serious and systematic breaches identified, Spelinspektionen issued a warning and imposed a fine of more than €1 million. Although revocation of the licence has been considered, the recent measures taken by the company, if fully implemented, could help it to comply with the regulations. The fact that five of the users involved were under 25 was considered an aggravating factor.