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Gaming Authority strengthens supervision of online gambling companies

The Gaming Authority (Ksa) takes the duty of care of online gaming providers very seriously. To ensure compliance with this duty, a new department is being established: Duty of Care Online.

Duty of care: Ksa priority

Major gambling losses and the increase in gambling addiction are causing the Ksa to worry. Last year, research showed that online providers fulfill their duty of care in different ways, resulting in shortcomings. The Responsible Gaming Policy Rule was therefore introduced in September 2023 with stricter measures for providers.

New department: more intensive supervision

The Duty of Care Online department will monitor compliance with the duty of care by online gambling providers. This is done, among other things, by:

  • Extensive file research: An in-depth investigation is carried out at providers that stand out in the control data, or where signals from players are received.
  • Monitoring compliance with policy rules: Compliance with the new Responsible Gaming policy is closely monitored.
  • Compliance with new ministry rules: Compliance with the new rules drawn up by the ministry is monitored.
  • Investigate indicators of addiction: In addition to major losses, other indicators that may indicate addiction are also investigated.

Goal: safe playing environment

Michel Groothuizen, chairman of the Ksa, emphasizes the importance of compliance with the duty of care: “In our annual plan and the Supervision Agenda 2024, we have made it clear that this is an important and urgent priority. With the establishment of this department and the expansion of our capacity , we can strengthen our supervision and fulfill our ‘safe play’ mission even better.”

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Caroline specializes in the casino industry, where she combines a deep knowledge of the gaming sector in France with a passion for digital innovations. She explores the changes that are revolutionizing this industry, from the integration of artificial intelligence in the user experience and data analysis to blockchain technologies that strengthen the security and transparency of transactions. Curious and committed, she is particularly interested in responsible gaming solutions and new regulations, addressing topics as varied as player protection, risky behavior management, and the importance of ethical practices.

Through her in-depth and accessible articles, Caroline allows readers to better understand the trends, innovations and challenges of a constantly changing industry. She takes care to demystify new technologies and to make the link between technical advances and their concrete implications for players and operators. Her goal? To offer an informed and balanced vision of a sector in full transition, between tradition and modernity, while contributing to a dialogue around more responsible and secure gaming.

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